WARRANTY POLICY
Last Updated: March 01, 2025

At Equine Connections For Performance Inc., we take pride in the quality of our BïoBlü product line, as well as our full range of pet and equine products. We offer a comprehensive limited warranty to ensure your satisfaction. For complete details on coverage, please visit our WARRANTY COVERAGE page. (insert link to the Page)

If your concern isn’t covered under our warranty, we encourage you to contact us — we’re always willing to work with you to find a solution!

 WARRANTY

At Equine Connections For Performance Inc., we are proud of the quality of our BïoBlü, products, crafted from authentic BioThane® materials, and we are dedicated to meeting our customers’ expectations. To ensure this, we offer a limited warranty covering defects in both materials and craftsmanship. Each product undergoes a thorough inspection before leaving our workshop to maintain the highest standards. Our limited warranty is valid for one year from the date of purchase, with the following terms and conditions:

SHIPPING DAMAGE/LOSS – all items
Shipping insurance is available at checkout. If insurance is declined and items are lost or damaged during shipping, we cannot be held responsible. We will gladly work with you to replace the item(s), but replacement costs will be the customer’s responsibility.

UV PRINTED BIOTHANE®
Equine Connections For Performance Inc., offers a 7-day warranty from the date of receipt. If an item is found to be defective due to issues like color fading, color loss, ink delamination, or any other printing-related defects, we will replace it. The product must be returned in the same condition as it was received – not worn or used.

Please be aware that minor cracking of the ink may occur when the item is bent tightly or folded flat. This is a typical characteristic of UV inks and is not covered under warranty.

Damage caused by scratching, biting, friction or discoloration from hardware, or any other mechanical harm to the material is not covered under our warranty.

STOCK ITEMS
Non-personalized stock items may be returned for exchange within 7 days of receipt, provided they are unused and in their original condition. Customers are responsible for return shipping costs and must include shipping insurance.

If we have made an error in the sizing, style, or color of your order, the item(s) may be returned for exchange within 7 days of receipt, provided they are unused and in their original condition. We will cover the return shipping and insurance costs.

If defects in hardware, material, or workmanship are identified within the limited warranty period, the item may be returned for repair. Customers are responsible for return shipping costs and required shipping insurance.

* see below ‘what is considered hardware, material or workmanship defects’.

CUSTOM AND PERSONALIZED ITEMS
All custom and personalized products, including items with custom UV printing, personalized text, or made-to-order designs are non-refundable and are not eligible for an exchange with the exception of the following:

We have made an error in the sizing, style, or color of your order, the item(s) may be returned for exchange within 7 days of receipt, provided they are unused and in their original condition. We will cover the return shipping and shipping insurance costs.

If defects in hardware, material, or workmanship are identified within the limited warranty period, the item may be returned for repair. Customers are responsible for return shipping costs and required shipping insurance.

* see below ‘what is considered defects of hardware, material and workmanship’

WHAT IS CONSIDERED DEFECTS OF HARDWARE, MATERIAL AND WORKMANSHIP

The following conditions are covered under our limited warranty:

Hardware Malfunction: Misaligned or improperly fitted moving parts, such as clasps or spring mechanisms that fail to function correctly
Hardware Structural Flaws: Cracks, fractures, or breakages in the metal that occur without misuse
Hardware Weld or Joint Failures: Weak or poorly executed welds that result in the buckle or D-ring separating or breaking
Stitching: Unraveling
Rivets: Loosening or breaking

The following are exclusions of our limited warranty:

Cracking, Damages caused by external factors or misuse
Hardware issues: Corrosion, rusting, or deterioration
Plating or coating problems: Peeling, flaking, or excessive discoloration of the hardware
Hardware coating: rubbing off and discoloring the Biothane® material
Damage resulting from:

Chewing
Poor fit
Excessive wear or force
Improper use/care such as overloading, bending, or twisting the hardware beyond its intended function
Normal wear and tear: fading, scuffs, scratches, discoloration, or surface blemishes from regular use or environmental exposure (e.g., sunlight or abrasives)
Misuse, neglect, or lack of proper care
Exposure to chemicals (e.g., flea and tick medication, hand cream, hand sanitizer, sunscreen)
Damage resulting from extreme temperatures, or environmental factors (e.g., prolonged UV exposure or excessive moisture)